Order Processing
After placing your order, please allow 1 to 3 business days for processing. Orders placed on weekends will begin processing on Monday or Tuesday, depending on order volume.
Shipping Notification
Once your order is shipped, you will immediately receive an email with your tracking information. Please note that couriers may take a few days to update tracking details.
Shipping Locations, Rates & Delivery Times
We currently ship within Australia only.
Australia
- Standard Shipping: 3–5 business days — $10 AUD
- Express Shipping: 1–3 business days — $15 AUD
- Free Shipping: On all orders over $99 AUD
Order Tracking
Tracking is provided for all orders. Your tracking link will be sent via email once your parcel has been shipped.
Potential Delays
Delivery times may be affected by external factors outside of our control, including weather conditions, courier delays, weekends, public holidays, and peak periods.
Incorrect Delivery Address
Malwa Block is not responsible for packages delivered to incorrect addresses provided by the customer. Please ensure your shipping details are correct before completing your order.
Failed Delivery
We aim to make the re-delivery process as smooth as possible:
- Re-Delivery Attempts: We may coordinate with the courier to arrange re-delivery, subject to courier policies.
- Additional Fees: Fees may apply if the failed delivery results from incorrect information or unavailability to receive the package.
- Customer Responsibility: Please ensure someone is available to receive the parcel on the estimated delivery date.
Contact Us
If you experience any issues with your delivery, please contact us at malwablock.com@gmail.com. Our team is here to help and will work with you to resolve the situation efficiently.
We strive to ensure your order is delivered safely and on time.