IMPORTANT NOTE:
Double-check your order before placing it to avoid any hassles.
Size/Colour Changes:
Please email us at malwablock.com@gmail.com for size or colour changes before your order is fulfilled. Once fulfilled, changes cannot be made.
Order Cancellations:
Order cancellations are not allowed once the order is confirmed.
Returns and Exchanges:
Time Frame: You have 14 days from the delivery date to request a return or exchange by emailing us at malwablock.com@gmail.com. After 14 days, we will not offer returns or exchanges.
Returns:
- Returns are for store credit only.
- Items must be unworn, unwashed, in their original condition, with tags attached.
- You are responsible for return shipping fees. Shipping costs are non-refundable.
- If you receive a refund, the original shipping cost will be excluded from your refund.
- Note for AU Customers: A $20 AUD customs fee may apply when returning items.
Damages and Issues:
Report defects or wrong items immediately upon receipt. We will evaluate and resolve the issue.
Non-Refundable / Final Sale Merchandise:
Items marked "Final Sale" cannot be returned, exchanged, or refunded. Please review your order carefully.
Lost / Stolen Packages:
- Package Tracking: You can check your package tracking here.
- Report Missing Packages: Report missing packages within 2 weeks of delivery confirmation.
- Liability: Malwa Block is not liable for lost or stolen packages if the shipping address provided was correct.